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Human Factors
Maintenance Control
Self-Paced General Famliarization
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Human Factors for Aviation Maintenance

This specialized course is quickly becoming one of our most requested topics. The subject matter is vitally important in todays world of efficeincy seeking management and high pressure hangar activity. This course offers AMT, managers, and anyone involved in the aviation business a solid perspective on what is important in the aerospace industry - human lives and experience.

Human Factors
Pronunciation: ˈhyü-mən ˈfak-tərz
Function: noun plural but singular or plural in construction
1 : an applied science concerned with designing and arranging things people use so that the people and things interact most efficiently and safely —called also biotechnology, human engineering, ergonomics.
2 : a multidisciplinary effort to generate and compile information about human capabilities and limitations; and apply that information to equipment, systems, facilities, procedures, jobs, environments, training, staffing, and personnel management for safe, comfortable, effective human performance.

Course Description
This course covers a range of human factors issues including perceptual, physical and mental capabilities, the interaction and effects on individuals of their job and working environments, the influence of equipment and procedural design on human performance, and finally, the organizational characteristics which influence safety conscious behavior at work.

This class is taught in an instructor-led classroom environment to educate the student with an understanding of human factors in aviation maintenance. An 87 page human factors study guide reinforces the instructor’s material and a 75min video presenting how human factors error was involved in the crash of American Airlines flight 191; as does the instructor’s personal account of the incidents related to the crash of United Airlines flight 232. This course is highly interactive between student-to-student and student-to-instructor through the use of class participation and group exercises. Posters featuring the “Dirty Dozen” are available for students.

Course Length
8 Hours

Class Size
15-20 Students

English Language


Upon competition of this course the student will have an understanding of:

  • History of specific aviation accidents and their relation to human error
  • Benefits of human performance training
  • Contributing factors that interfere with performance and how performance can affect the entire system
  • Differentiation between automatic performance and conscious performance
  • Developing ways to prevent or reduce the occurrence and consequences of human error in aviation
  • Identification of common errors made in maintenance
  • Differentiation between execution errors and planning errors
  • “The Dirty Dozen”
  • Applying safety nets to prevent maintenance errors

Call for more details, the course can also be delivered with customization to your organization's needs.


MAP • 90 Air Park Dr • Ste 306 • Rochester, NY 14624 • (585) 935-7239 •

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